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SHIPPING & RETURNS

Shipping Policy

If no plants included, we will try our best to dispatch all orders within 2 working day after we receive payment. Otherwise, please allow 3 days to properly dry the plant before shipment to avoid rot. Occasionally public holidays, weekends, weather events, or extremely busy periods may result in extended delivery times. In these circumstances, we will endeavor to communicate with you about the delay and resolve and resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. 
- All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.  
- Please provide your physical address for shipping as we cannot deliver to PO boxes
- In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events, and infrastructural complications may cause additional delays.
- Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels we will work with you to come to a mutually agreeable solution.
- Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Domestic Delivery Charges

- For orders under $150(within 25kg):​

  1. Click & Collect: FREE

  2. Within Auckland: $7

  3. Within Auckland Rural: $12

  4. Within North Island: $10

  5. Within North Island Rural: $15

  6. Within South Island: $10

  7. Within South Island Rural: $16

- You must spend over $150 to get free shipping(Within Auckland only), if a discount spend brings your order total below $150, a shipping charge will still apply.
 

Rural Deliveries

Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.
Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where an order does go missing.

International Orders

Unfortunately we are not able to ship internationally at this time. 

Return & Exchange Policy

We expect that you will be completely satisfied with any goods and services you receive from MeiThePotsBeWithYou.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavor to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

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